SHIPPING & RETURNS

Shipping Policy

At Red Magnolia Lane, we take pride in offering thoughtfully crafted bridal gowns and accessories. Many of our pieces are made to order to ensure the highest level of quality and attention to detail. Please review the following shipping timelines before placing your order.

Bridal Gowns & Veils

Standard Production & Shipping:
Bridal gowns and veils typically take 8–9 weeks from the time of order to delivery. This includes production and standard shipping timeframes.
Rush Orders:
If you need your gown sooner, we offer a rush production and shipping option at checkout. Rush orders typically arrive within 4–5 weeks.

Please note: Rush availability depends on the gown style and seasonal demand.

Accessories & Gift Items

Items such as jewelry, bridal robes, sashes, and other smaller accessories typically ship within 3–4 weeks.

Shipping Notes

You will receive a shipping confirmation email with tracking details once your order is dispatched.
Shipping times may vary slightly depending on your location and the destination country’s customs processing times.
We recommend ordering early to allow for alterations or unexpected delays.

Need Help?

If you're on a tight timeline or unsure whether a rush order is right for you, please email us at info@redmagnolialane.com before placing your order. We're happy to help you find the best shipping option.

Return & Exchange Policy

Thank you for choosing Red Magnolia Lane.

We’re honored to be part of your wedding journey. Each gown is crafted with intention and care, and we want you to feel confident in your purchase. Please read our return and refund guidelines carefully before ordering.

Returns for Standard Size Gowns

We gladly accept returns for standard (numeric) size gowns under the following conditions:

Returns must be requested within 30 days of delivery.
Gowns must be unworn, unaltered, and in original condition with tags and packaging intact.
To request a return, please use our [Contact Form] and include your order number and reason for return.
Allow up to 4 weeks for your return to be processed and inspected.
A restocking fee of 10%–35% applies depending on gown style.
Shipping, rush fees, and customizations are non-refundable.
Exchanges for another size or style are welcome and do not incur a restocking fee.

Items Not Eligible for Return

The following items are non-returnable and non-refundable:

Gift cards
Downloadable or digital items
Health and personal care items
Custom-sized gowns
Gowns with any customizations (e.g., custom neckline, train length, sleeve changes)
Used, worn, or altered gowns
Items returned more than 30 days after delivery

Partial Refunds May Be Granted If:

The gown is returned damaged or missing parts (not due to our error)
It is not in its original condition
You return it outside of the approved return window but we accept it under review

Refunds

Refunds are issued to your original payment method after inspection and approval.
Please allow up to 4 weeks for processing once we receive your return.
A 10%–35% restocking fee will be deducted (waived for exchanges).
Shipping, rush, and customization fees are non-refundable.
Additional delays may occur depending on your card issuer or bank.

Order Cancellations

Because all gowns are made to order, we do not accept cancellations once an order has been placed. If your gown is eligible for return, please follow the return guidelines above.

Sale Items

Only regular-priced items are eligible for a refund. All sale items are final sale and cannot be refunded.

How to Return a Gown

Submit a Request
Use our Contact Form and include your order number and reason for return.
Receive Return Authorization
If approved, we’ll send detailed instructions and your return authorization.
Prepare Your Package
Gown must be clean, unaltered, and shipped in its original packaging with all tags attached.
Ship Your Return
Customers are responsible for return shipping costs. We strongly recommend using a trackable and insured shipping method.

Questions?

Email us at info@redmagnolialane.com for assistance with returns, exchanges, or order support. We're here to help make your bridal experience joyful and stress-free.